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Customer service: visual management at the customer service satisfaction
Customer contact centers have seen their jobs evolve over the years, trends and consumer expectations. Today, being in line with competitors in terms of price, quality (…)
What visual management and indicators for efficient customer service?
If there is one “support” profession that is very process and “KPI oriented”, it is this one. Customer service has always been under great pressure to (…)
The evolution of customer service
The evolution of customer service
Contact centers have a double injunction: quickly process a large volume of requests and consider the customer by delivering the expected quality (…)