Visual management blog

The evolution of customer service
Contact centers have a double injunction: quickly process a large volume of requests and consider the customer by delivering the expected quality (…)

Towards the animation of real-time performance in the contact center
Today, the challenges of local management and organization via contact centers involve real-time management of operational performance (…)

Internal communication is crucial for any business. Even more today with the health context and the evolution of remote work. Never has the need to unite (…)

PingView allows you to design your wallboards and create a link. Until now, you had to figure out what hardware to use and deal with the (…)

Do you like acronyms? Then this article is made for you ! Do you know the OKR method, or Objectives and Key Results? It is a (…)

Visual management screens are used as much in industrial environments as in office environments. They are essential visual aids used in short interval management meetings which (…)

From A for AIC to Y for Yo-I-Don: all the definitions you need to know for industry 4.0 and lean management!
Kaizen, lean, AIC, andon, SQCD… in (…)

To be aware of the importance of data to your company is a good thing. To federate your teams around this data is better. If a (…)

Using data and digital technology drives companies to review their working methods. Management methods must evolve to accompany this transformation. By using multiple data sources, agile (…)