Customer service: visual management at the customer service satisfaction
Customer contact centers have seen their jobs evolve over the years, trends and consumer expectations. Today, being in line with competitors in terms of price, quality (…)
All our articles to learn more about digital visual management: 4.0 industry, “data driven” culture, visual management, “digital workplace”…
Customer contact centers have seen their jobs evolve over the years, trends and consumer expectations. Today, being in line with competitors in terms of price, quality (…)
Do you like acronyms? Then this article is made for you ! Do you know the OKR method, or Objectives and Key Results? It is a (…)
Building on a vision of “human-centric”, PingFlow promises a complete digital transition, and human.
THE VISION OF “HUMAN-CENTRIC” WHAT DOES THAT MEAN?
First, it is important to remember (…)
Interview
Caisse d’Epargne PAC wanted to deploy digital WALLBOARD in its back and middle office banking production teams for the animation and management of activity (these teams (…)
Team briefings are not exclusive to manufacturing. Support teams in office environments have also adopted the best practices of lean management and agile organisations. And visual (…)
Regular team meetings are key moments in the life of the company. They improve the decision-making process, to organise actions and better manage activity while giving (…)
Our previous article discussed the challenges of digitising visual performance management boards. In this article we will be discussing the real-life benefits in the field.
Facilitate information (…)
To be aware of the importance of data to your company is a good thing. To federate your teams around this data is better. If a (…)
Using data and digital technology drives companies to review their working methods. Management methods must evolve to accompany this transformation. By using multiple data sources, agile (…)